Account and data

Request account deletion

To request account deletion, email support@brainfab.com from the address associated with your account. This starts a support review; this page does not perform an automatic deletion.

Need help?

Contact support@brainfab.com for account, privacy or service questions. Do not send passwords, access tokens or other secrets. Contact support

What to include

  1. Use the subject “Account deletion request”.
  2. Identify the account email and say that you want the account removed.
  3. Describe any workspace, documents or uploaded files you also want reviewed. If you act for an organization, state your role. Do not include credentials or access tokens.

What happens next

Support may ask you to verify your identity and authority over the requested account or workspace. The request needs to distinguish your account from shared organizational information and data held by connected services. Ask support to confirm the scope, the result and any information that remains.

Removal boundaries

Removing an attachment schedules separate storage cleanup, which may finish later or require investigation. Submitting an account request does not itself confirm removal of files, derived content, provider copies, backups or operational records. Ask support to confirm the removal result and any remaining data. Completion time depends on the request and the systems involved.

Disconnecting a host or app

Revoking a connection limits its future access through that connection. It does not automatically remove information already stored in Brainfab or the host. Requests concerning another provider’s account or records may also need to be made to that provider.